Privacy
Privacy & Information Handling
How Vital Edge Insurance handles information shared through forms, phone, chat, and this website.
Information we collect
Contact details and the coverage questions you choose to share through our forms, by phone, by text, or in chat. This typically means your name, email address, phone number, ZIP code or county, and a description of what you are trying to figure out.
We do not ask for Social Security numbers, Medicare Beneficiary Identifiers, bank or card details, or medical records through this website. Please do not send them to us through the site.
Our web host also records standard technical information such as your IP address, browser type, and the pages you visited, which is ordinary server logging common to essentially all websites.
How we use information
To answer your question, arrange a conversation, prepare for a scheduled appointment, keep required records of consent and disclosures, and improve how the site explains coverage.
We do not sell personal information, and we do not share it for cross-context behavioural advertising. We do not use your information for marketing unrelated to your inquiry.
Medicare-related conversations are subject to federal recordkeeping rules, so consent and disclosure details are retained even where the inquiry does not lead to an application.
Cookies and similar technologies
This site does not use advertising cookies, tracking pixels, or cross-site trackers.
We keep basic, anonymous counts of which pages are viewed and how quickly they load, so the site stays useful and fast. This sets no cookies, does not follow you between websites, and does not receive your name, email address, or phone number.
Small amounts of information may be stored in your browser to remember choices you make here, such as whether the chat window is minimised. That data stays in your browser.
We honour browser privacy signals that ask us not to measure a visit.
Service providers we share with
We use a small number of vendors to operate this site and follow up on inquiries. They may process your information only to provide their service to us:
- Vercel — website hosting and performance
- Neon — the database where inquiries and consent records are stored
- Email delivery — our mail provider, and a form-relay service as a backup, used to notify us of a new inquiry
- OpenAI — powers the website chat assistant; chat messages are processed to generate replies
- Twilio — text message delivery, where you have asked to be contacted by text
- Notion — our internal record of inquiries and follow-up
We may also share details with an insurance carrier or a government marketplace when that is necessary to act on your request, and we will disclose information where the law requires it.
Your choices and rights
You can ask us to access, correct, or delete your contact information, or to stop contacting you, at any time. We confirm identity before making changes. There is no charge, and we do not treat you differently for asking.
- Phone and text: reply STOP to any text to stop texts, or tell us during any call.
- Email: ask us to remove you and we will.
Questions about privacy?
Reach out through the contact form or chat and we will respond with clear, non-technical answers. If you want to know exactly what we hold about you, just ask.